Uh oh, your car is making an unfamiliar noise and you need to get it checked out as soon as possible. Where are you going to go? It’s been a while since you last visited an auto repair shop, and you don’t know what your best options are.
Choosing an auto shop mechanic isn’t always easy, especially if you know nothing about cars. We’re here to help you narrow down your options. Read on for our top tips.
Ask Around
When you’re choosing an auto shop mechanic, make sure to use your resources. Almost everyone has had to visit an auto repair shop at one time or another, even if it was just for a quick oil change. The people you know may be able to make recommendations.
Ask people you trust, like friends, family members, neighbors, and even coworkers. They’ll likely be happy to tell you both good and bad experiences.
If you’re new to the area, you can also read online reviews for local mechanics. Look for auto repair shops with high star ratings and look for reviews that mention the specific auto repair services that you need.
Evaluate Available Services
Speaking of auto repair services, make sure you choose an auto repair shop that offers the services you need. While most auto repair shops can handle common tasks like brake repair, oil changes, and tire rotations, if you have an uncommon or niche vehicle, you may need to find a specialist.
Most auto repair shops will list all of their available services online, but don’t be afraid to ask if you have any questions.
Consider Location and Convenience
Where is the auto repair shop? This matters more than you’d think.
A repair shop that is conveniently located and offers flexible hours can save you time and make it easier to drop off and pick up your vehicle. If the repair shop is near your home or workplace, you won’t have to go too far out of your way.
If it’s far away, you may wait longer between visits to the mechanic, and that could end in some extensive repairs. (But sometimes it is worth the trip to go to a mechanic that you trust.)
Ask Questions
Once you’ve settled on one or two auto repair shops, it’s time to call them and ask any pressing questions you may have. This is when you can ask about their services and even talk about prices (though they may not be able to give an accurate estimate before seeing your car).
Remember that calling the mechanic isn’t a commitment. You can call several auto repair shops and ask whatever you’d like before you decide which one is right for you.
Choose the Right Auto Repair Shop
Picking the right auto repair shop isn’t always easy. These tips will help you get on the right track so you can pick a shop that works for you and your car.
Remember: ask around, evaluate services, consider convenience, and don’t be afraid to ask questions.
If you’re looking for a fantastic new auto repair shop, RNS Service is here for you. Contact us to schedule an appointment today.
Owen Stoller is a third-generation member of the Stoller family and serves as a Service Advisor at RNS Service in Orrville, Ohio. Carrying on a family tradition that began in 1977, Owen is committed to helping customers make informed decisions about their vehicles through honest communication, technical expertise, and a genuine commitment to their safety.
With five years of professional automotive experience, Owen has earned Master ASE Certification, including the prestigious ASE C1 Service Consultant certification. His combination of technical knowledge and customer service expertise allows him to bridge the gap between the repair shop and the vehicle owner, ensuring every customer understands their vehicle's needs and can make confident maintenance and repair decisions.
Owen earned his bachelor's degree in Supply Chain Management from The University of Akron, bringing a strong foundation in operations, organization, and problem-solving to the family business. He is passionate about continuous learning and regularly studies leadership to better serve both the RNS Service team and the customers who rely on them.
As the grandson of RNS Service founder Bob Stoller and the son of Jeff Stoller, Owen is proud to continue the values that have defined the business for nearly 50 years: integrity, quality workmanship, and treating every customer like family. He believes that auto repair is about more than fixing vehicles—it's about building lasting relationships based on trust and helping keep families safe on the road.
Outside the shop, Owen has been married to his wife, Carissa, for five years, and together they are raising their three children, Tucker, Wesley, and their youngest. Family life keeps him busy, whether he's hobby farming, making maple syrup, dreaming up new projects and ideas, or simply spending time with his children. Those same values of hard work, stewardship, and community continue to shape the way he serves customers every day at RNS Service.